Frequently Asked Questions
We have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. Please use the below list to find an answer to your question. If you can not find the answer to your question, please contact us.
kosislandtours.com is a digital travel platform where you can plan your trip to the Greek Islands of Kos and other Greek islands.
You can find carefully selected ferry tickets, hotels and tours from the search menu by choosing the appropriate options for you. You can complete your actions in just 3 clicks.
No. There are only popular content on our site. You can consult with our advisors for more specific holiday plans. Please feel free to contact us. We offer all kinds of possibilities for you.
kosislandtours.com is an online travel world where users can enjoy all their travel needs with unique opportunities. Customers are offered a variety of travel services such as ferry tickets, domestic and international flight tickets, hotel accommodation, domestic and international tours through the website. We encourage you to register to be informed about discounts, campaigns and new content.
For the cancellation of reservations and tickets, the rules stated in the Terms of Services. There is no cancellation right to cancel the promotional contents. Please see our Terms of Services page for more details.
Changes in non-promotional content can be made by paying penalty and price differences. Conditions that cannot be changed are stated in the Terms of Services.
Every family member who is going to travel abroad must have a passport valid for at least 6 months.
This information is requested by the competent authorities for transportation, accommodation and travel options. Incorrect information may cause your service to be canceled.
After purchasing your service from our website, you can call our consultants for any questions you want and ask for help. Information about your service and guide information, hotel details, flight tickets, etc. are reported to you by e-mail and telephone 2 days before the start of the service period.
We will contact you after you have made a pre-reservation on our site. You can pay your payments by visiting our offices, by calling our consultants or at the beginning of the service.
Such requests depend on the availability of the hotel. The hotel reserves the right to refuse this request at the last moment, even if the hotel has already been confirmed. Some hotels can confirm your requests for a half-day or full daily fee. For more information, please contact our customer support team.
Generally when booking a hotel, the general rules and details of the room types are available on this subject. If the information is sufficient or there is no information on this subject, you can get information by calling our customer support line or other communication channels.
Please find the hotel's details on whether the hotel accepts pets. When choosing hotel accommodation, check the pet-friendly option in the filtering feature, and hotels with this feature will be offered for booking.
You can call our consultant line and forward your request for extension. Our consultants will assist you with availability.
You can make your reservation either by a phone call to our office or via our Online Booking system on our website 24 hours prior to your departure date.
Passengers are required to be ready at least 1 hour before the departure time for passport formalities.
You are requested to contact our check-in office at the cruise port and get your boarding cards from the desk. It is not possible to pass through passport and customs' gates controls without havîng a boarding card.
There is a kiosk in the main passenger saloon where you can buy fruit juices, coffee, tea, water, cakes and potato chips.
Seats have no numbers. You are welcome to choose anyone to your liking.
Personal luggages are accepted aboard within considerable weight and size. Heavy and large items those required to be declared to customs, can be carried by cargo ships only.
Pets; like cats and dogs (except the outrageous dogs like American Pitbull Terrier, American Staffordshire Terrier, Bull Terrier, Staffordshire Bull Terrier, Japanese Tosa, Dogo Argentino, Doberman, Rottweiler) those have a valid international vaccination and health card besides any other document which government requires, can be accepted for carriage in case both parties agreed in advance.Acceptance of pets' carriage is only possible if the owner of the pet takes full responsibility.
Feel free to contact us. Our consultants are available 24/7 to assist you.